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How fast do you process your orders?
We generally process and ship our orders within 24 hours. Please refer to our Shipping Information page for information on transit times.
Do you ship to PO Boxes?
Yes we do. There are some products which are excluded and this will be displayed in the Product Description section of each product. Please refer to our Shipping Information page for more information.
Can you tell me about
your products?
All of our products
were chosen because of their ability to enable the use of imagination.
Please click here to get detailed information on product safety.
Some of the products are handmade, some are one of a kind. All
the products are intended for children, big and small. Please read all instructions provided on the item and on or in the manufacturers' packaging. It is important that appropriate age and usage directions are followed.
What forms of payment
do you accept?
Visa, MC, Amex,
Discover and PayPal
How can I check on the
status of my order?
After placing your
order you will receive an order confirmation. Once it has shipped,
you will receive another email with the tracking information.
Can I special order or
have something custom made?
Yes. If the item
you are looking for is handmade and one of a kind. With one of a
kind, you will not be able to replicate the item, but you can request
a similar color scheme. We will do our best to work with the designer. These items are exempt from any special offers or discounts.
Do I pay sales tax on
my purchase?
We pay the sales tax for orders going to our fellow Michiganders! If Bright
October is not collecting your state's taxes, you are expected to
comply with your state's current laws regarding purchases over the
Internet.
Do you except returns/exchanges?
Yes. Our return
policy has a basic concept: 100% Customer Satisfaction Guarantee.
If you are not
completely satisfied with your purchase it may be returned within
90 days. Please refer to our Refund Policy Page for more details.
If you
have any further questions, please click here. |
