Can you tell me about your products?

All of our products were chosen because of their ability to enable the use of imagination. Please click here to get detailed information on product safety.
Some of the products are handmade, some are one of a kind. All the products are intended for children, big and small. Please read all instructions provided on the item and on or in the manufacturers' packaging. It is important that appropriate age and usage directions are followed.

What forms of payment do you accept?

Visa, MC, Amex, Discover and PayPal

How can I check on the status of my order?

After placing your order you will receive an order confirmation. Once it has shipped, you will receive another email with the tracking information.

Can I special order or have something custom made?

Yes. If the item you are looking for is handmade and one of a kind. With one of a kind, you will not be able to replicate the item, but you can request a similar color scheme. We will do our best to work with the designer.

Do I pay sales tax on my purchase?

Michigan residents will have sales tax automatically added to their order. If Bright October is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet.

Do you except returns/exchanges?

Yes. Our return policy has a basic concept: 100% Customer Satisfaction Guarantee.

If you are not completely satisfied with your purchase it may be returned within 30 days for a complete refund to the same credit card it was purchased on, less the shipping costs, or for a store credit or exchange. Shipping charges will apply to exchanges.

Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund.

All items must be returned unused and in the original packaging.

Contact our Customer Service department and you will be issued a return number and the address which needs to be written on the outside of the box. The merchandise must be in the original packaging with all tags in place. All returns and exchanges must be re-sellable. Please include a copy of the invoice sent to you at the time of purchase with a brief note explaining the return/exchange.

If you have any further questions, please click here.